Better Reliability

First, secure all admin credentials and document active vendor relationships within 72 hours. Then bring in fractional CIO leadership to stabilize operations and assess your current environment before hiring a replacement. Rushing to hire creates risk; stabilizing first creates clarity. Chicago Jet Group used this exact approach to achieve zero operational downtime during their IT leadership transition.

Start with an independent assessment of your current environment — not from another MSP who wants to replace them. An independent IT advisor can objectively evaluate whether the problem is the provider, the scope of the engagement, the underlying infrastructure, or misaligned expectations. This prevents you from switching providers only to repeat the same problems with a new vendor.

At 50 employees, most businesses need managed IT support, endpoint protection, email security, multi-factor authentication, cloud backup, and a basic disaster recovery plan. You should also have at least part-time cybersecurity leadership (vCISO) if you handle sensitive data or face compliance requirements. The IT Health Check helps you identify which layers you already have and which gaps to close first.