Microsoft Teams Voice
Add full phone system capabilities directly into Microsoft Teams
What it is
Microsoft Teams Voice adds PSTN (public telephone network) calling capabilities to the Microsoft Teams platform your team already uses for chat, meetings, and collaboration. Implementation options include Microsoft Calling Plans, Direct Routing through a certified session border controller, or Operator Connect through a certified carrier. Teams Voice transforms Teams into a full phone system with inbound and outbound calling, voicemail, auto attendants, call queues, and call transfer, eliminating the need for a separate phone platform.
Why it matters
If your organization is already invested in Microsoft 365 and Teams, adding voice capabilities consolidates your communications into a single platform. This reduces vendor complexity, lowers training requirements, and gives users one application for calling, meetings, chat, and file sharing.
What to expect
Implementation involves configuring the voice connectivity method, porting phone numbers, setting up auto attendants and call queues, provisioning user licenses, and optionally deploying Teams-certified desk phones or headsets. Migration from a legacy phone system typically takes two to four weeks.
Where this fits
Business concerns
Common questions
Is Teams Voice as reliable as a traditional phone system?
Teams Voice reliability depends on your internet connection quality. With dedicated internet and proper QoS configuration, Teams Voice provides enterprise-grade reliability. A cellular backup connection adds resilience during internet outages.
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