Call Recording and Transcription
Record, transcribe, and search business calls for quality and compliance
What it is
Call recording captures inbound and outbound calls with automatic transcription, keyword search, and configurable retention policies. Recordings are stored in compliance-grade encrypted storage with access controls and audit trails. AI-powered transcription makes calls searchable by keyword, enabling rapid retrieval of specific conversations. Quality assurance tools allow supervisors to review calls, score agent performance, and identify training opportunities. Consent management features handle multi-party and multi-state consent requirements.
Why it matters
Call recording serves multiple purposes: regulatory compliance for industries like finance and healthcare, dispute resolution when a customer's recollection differs from what was agreed, quality assurance and training for customer-facing teams, and liability protection for sensitive conversations.
What to expect
Call recording integrates with your phone system or UCaaS platform, often as an add-on feature. Configuration involves setting recording policies, retention periods, and access permissions. AI transcription processes recordings automatically after each call.
Where this fits
Relevant industries
Supports compliance with
Common questions
Do we need to inform callers they are being recorded?
Consent requirements vary by state. Some states require all-party consent while others require only one-party consent. Your system should be configured with appropriate announcements based on where your callers are located.
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Ready to explore call recording and transcription?
Add it to your list and schedule a call with our advisory team. We will match you with the right provider, not the most expensive one.