End-User Support
Hands-on support for employees including software, hardware, and access issues
What it is
End-user support provides hands-on assistance to individual employees with their technology needs. This goes beyond help desk ticket resolution to include software installation and configuration, hardware troubleshooting and replacement coordination, access provisioning for new applications, printer and peripheral setup, workspace configuration for new hires, and deskside assistance for issues that cannot be resolved remotely. Support is delivered remotely or on-site depending on the nature of the issue and your service agreement.
Why it matters
Employees who struggle with technology become frustrated and unproductive. Dedicated end-user support ensures your team has the help they need to use their tools effectively, whether they are in the office, at home, or in the field.
What to expect
End-user support is typically included as part of a managed IT engagement. Users contact the support team through the same channels as the help desk. On-site support is scheduled when remote resolution is not possible.
Where this fits
Business concerns
Relevant industries
Common questions
Is on-site support available?
On-site support availability depends on your location and service agreement. Many issues are resolved remotely, but on-site visits are available for hardware problems, workspace setup, and other hands-on needs.
Related IT Support and Operations services
Managed IT Services
Outsource day-to-day IT operations to a dedicated team of professionals
Help Desk Support
Responsive IT help desk for your team by phone, chat, or ticket
Device Management
Track, configure, and secure all company devices from a central platform
User Onboarding and Offboarding
Standardized processes for granting and revoking employee technology access
Ready to explore end-user support?
Add it to your list and schedule a call with our advisory team. We will match you with the right provider, not the most expensive one.